Free Exchanges and Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request an Exchange or Return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Orders made using a discount code are only eligible for store credit—no exchanges or refunds will be provided.

Exchange/Returns Process

• As long as all of them (except the one pair you tried on) are still in the original sealed packaging we can exchange/refund all of them for you.
• Put a big "X" on the packaging of the one you opened so we know which ones they are.
• All you need to do is ship it back to us.

Send info@ciciunderwear.com an email and we’ll sort you out 😘

Shipping

We always do our best to ship your items right away and shipping times may vary. Standard shipping within Australia 2-7 business days, New Zealand 5-12 business days. If you need your items by a certain date/ASAP, we recommend upgrading to Express Shipping. 💕